Frequently Asked Questions

StoryLeap helps families navigate the emotional moments of childhood, like starting school, moving house, a new sibling, a parent traveling, or bedtime fears. Based on a short questionnaire you fill out, we offer guidance for parents, tools and activities for children, and a personalized story built around your child's specific emotional challenge, designed to open up a meaningful conversation between parent and child.

Fill out a short questionnaire about your child, pay with credits, and your answers go into creating the story. Once it's ready, you'll get an email notification, and you can also view it in your personal area on the site.

Story creation takes up to 24 hours from the moment of payment.

Payment is made using credits purchased on the site, via credit card or PayPal. A personalized story is $25 (Summer Sale, regularly $40). You can view full pricing on the credits page without signing in, sign in is only required at the actual payment step.

The photo is used only to create the personalized story, and we commit to deleting it from our database within one month of upload.

Please see our Terms of Use, Purchase & Cancellation page for full details. Generally, if story creation hasn't started yet, you can contact us to request a cancellation.

Contact us and we'll review and correct it, please include your order details in your message.

Both in the email you'll receive (with a direct link to the story) and in your personal area on the site, under "My Stories."

The regular questionnaire fits any emotional challenge your child is facing. The Kindergarten questionnaire is a dedicated one, filled out together by parent and child, focused specifically on the transition to kindergarten, and comes with a follow-up activity, the "Feelings Map," to do together after reading the story.

Children ages 3–9.

Yes, you can purchase credits and send them as a gift to someone else, who can then use them to create a story for their own child.

Yes, the site and questionnaires are available in both Hebrew and English.

Through the "Contact" page on the site.